Our Company Guarantee & Policy

A Tradition of Fine Custom Tailoring

 

Order Policy & Guarantee
We guarantee everything we make for you.

OM Custom Tailors always believes in satisfied customers. We make our products according to customers instructions. In the unlikely event of your new garments needing minor alteration, we request you to have a local tailor make the adjustments, send us the bill & we will reimburse the charges. Or we will remake the garments & ship them to you all at our cost. no refunds.

It is important that you inform us what the exact alteration was, so that we may correct your file for future orders. If an item is out of stock, you will be notified immediately and given an approximate stock arrival date or similar replacement choice. For multiple item orders will be held until the order is completely filled, unless you request to have items in stock shipped out separately.

We will make things right for you to be happy and remain our future customer.

Shipping

  • Shipping costs are included in our final price. Prices do not include Duty or VAT.
  • Most orders will ship out within 4-6 weeks.
  • Most orders are shipped via Speed Post (EMS) or established courier companies. Upon shipment will provide you the parcel receipt & web tracking site details.
  • Please indicate full address & telephone number to ensure on time / correct delivery.
  • For questions, please feel free to email us vijay@omtailors.com or call us at (852) 23662603
    OM CUSTOM TAILORS Hong Kong Bespoke Men's & Ladies Suit Tailor